1. Introduction

Welcome to ListedFactory.com (“Platform,” “we,” “us,” or “our”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our platform, which offers B2B (Business-to-Business), D2C (Direct-to-Consumer), and E-commerce capabilities. By using our platform, you consent to the practices described in this Privacy Policy.

2. Definitions

• “Platform” refers to ListedFactory.com, providing B2B, D2C, and E-commerce services.
• “User” refers to individuals and businesses using the platform, including buyers, suppliers, and visitors.
• “Buyer” refers to individuals or businesses purchasing products or submitting RFQs.
• “Supplier” refers to businesses listing products, receiving RFQs, and selling via D2C and E-commerce capabilities.
• “RFQ (Request for Quotation)” refers to inquiries submitted by buyers for bulk orders.
• “Membership Plan” refers to subscription tiers that provide different levels of access and functionality.

3. Information We Collect

3.1 Information You Provide to Us

We collect information that you voluntarily provide when using our platform, including:

• Account Information: Name, email address, phone number, company name, and password.
• Supplier Information: Business details, product descriptions, pricing, and shipping information.
• Payment Information: Billing details, credit/debit card information (processed via Stripe).
• RFQ Submissions: Product specifications, quantities, and delivery preferences.
• Support Requests: Details provided when contacting our customer support team.

3.2 Information We Collect Automatically

When you use the platform, we automatically collect information such as:

• Device Information: IP address, browser type, operating system, and device identifiers.
• Usage Information: Pages visited, time spent on the platform, and interactions with content.
• Cookies and Tracking Technologies: Information collected using cookies and similar technologies (see Section 9: Cookies Policy).

3.3 Information from Third Parties

We may receive information from third-party services, such as:

• Payment Providers: Stripe processes payments securely and provides transaction details (excluding full payment card information).
• Analytics Providers: Google Analytics helps us understand user behaviour and improve platform performance.
• Email Services: WP Mail SMTP and SendGrid are used for email notifications, including RFQ alerts.

4. How We Use Your Information

We use your information for the following purposes:

• Account Management: To create and manage your user account and provide access to platform features.
• Supplier Listings: To display supplier profiles, product listings, and pricing.
• RFQ Processing: To send buyer inquiries to relevant suppliers based on industry and location.
• Transaction Processing: To facilitate secure payments for D2C and E-commerce purchases via Stripe.
• Customer Support: To respond to your inquiries and provide assistance.
• Marketing and Promotions: To send newsletters, promotional offers, and updates (with your consent).
• Platform Improvement: To analyse usage patterns and enhance platform functionality.
• Legal Compliance: To comply with applicable laws and regulations.

5. How We Share Your Information

We may share your information with the following parties:

• Suppliers: Buyers’ RFQ details are shared with relevant suppliers who subscribe to the RFQ service.
• Buyers: Supplier information is shared with buyers when they browse listings or receive RFQ responses.
• Payment Processors: Stripe processes all financial transactions securely. We do not store full payment card information.
• Service Providers: Third-party service providers, such as email delivery services (WP Mail SMTP, SendGrid) and analytics platforms (Google Analytics), may access your information to perform services on our behalf.
• Legal Authorities: We may disclose information when required to comply with legal obligations or protect our rights.

We do not sell or rent your personal information to third parties.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and Correction: You can access and update your information through your account settings.
• Deletion: You can request the deletion of your account and personal data by contacting hello@listedfactory.com.
• Marketing Preferences: You can opt out of marketing emails by clicking the unsubscribe link in our emails.
• Cookies: You can manage your cookie preferences using your browser settings.

To exercise your rights, please contact us using the information provided in Section 13.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specifically:

• Account Information: Retained until you delete your account.
• Transaction Records: Retained for tax and accounting purposes.
• RFQ Submissions: Retained for 12 months unless you request deletion.
• Marketing Data: Retained until you opt out of receiving communications.

8. Data Security

We implement robust security measures to protect your information, including:

• Encryption: All data transmitted through the platform is encrypted using SSL/TLS.
• Payment Security: Payments are processed securely through Stripe, which complies with PCI-DSS standards.
• Access Controls: Access to personal information is restricted to authorized personnel only.

However, no system can guarantee absolute security. Users are responsible for maintaining the confidentiality of their account credentials.

9. Cookies Policy

We use cookies to enhance your experience on the platform. Cookies are small text files stored on your device that help us recognize you and remember your preferences.

Types of Cookies We Use:

• Essential Cookies: Required for core platform functionality, including user authentication and secure payments.
• Analytical Cookies: Help us understand user behaviour and improve platform performance (e.g., Google Analytics).
• Functional Cookies: Remember your preferences, such as language and display settings.
• Marketing Cookies: Used to deliver personalized advertisements and measure campaign effectiveness.

Managing Cookies:

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality.

10. Third-Party Links

Our platform may contain links to third-party websites, such as supplier websites and social media platforms. We are not responsible for the privacy practices of these third parties. We recommend reviewing their privacy policies before providing any personal information.

11. International Data Transfers

As a global platform, we may transfer your information to countries outside the United Kingdom. We ensure that any such transfers comply with applicable data protection laws and that appropriate safeguards are in place.

12. Compliance with UK GDPR

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Users have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if they believe their data protection rights have been violated.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
📧 Email: hello@listedfactory.com

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services or legal requirements. We will notify users of significant changes via email or platform notifications. Continued use of the platform after updates constitutes acceptance of the revised Privacy Policy.